Returns
We want you to love your MARRMA order. If something isn’t right, you may request a return within 14 days of receiving your order, provided the item is unused, undamaged and in its original condition.
Return Window
You may request a return within 14 days of receiving your order.
To start a return, please contact us within this period. Items sent back without contacting us first may take longer to process.
Return Conditions
To be eligible for a return, your item must be unused, undamaged and in its original condition.
Please return the item with its original packaging where possible. We reserve the right to refuse returns that show signs of use, damage or improper handling.
How to Start a Return
To request a return, please contact us at support@marrma.com with your order number and the email address used to place the order.
Once your return request has been reviewed, we’ll provide instructions on how and where to send your item.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect.
We recommend using a tracked shipping service when returning your order, as we cannot be responsible for items lost during return shipping.
Refunds
Once your return has been received and inspected, we’ll notify you by email.
If your return is approved, your refund will be issued to the original payment method. Original shipping costs are non-refundable, unless the item arrived damaged, defective or incorrect.
Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
Damaged or Incorrect Items
If your item arrives damaged, defective or incorrect, please contact us as soon as possible at support@marrma.com.
Please include your order number and clear photos of the issue so we can review the case and offer the best solution.
Need Help?
If you have any questions about returns or your order, please don’t hesitate to contact us.
We aim to respond to all enquiries within 1–2 business days.
