We want you to love your MARRMA order. If something isn’t right, you may request a return within 14 days of receiving your order, provided the item is unused, undamaged and in its original condition.
You may exercise your right of withdrawal within 14 days of receiving your order, without giving any reason.
To exercise your right of withdrawal, you must inform us of your decision before the 14-day withdrawal period expires. After notifying us, you must return the item without undue delay and no later than 14 days from the date you informed us of your decision.
Please contact us before returning your item so that we can provide return instructions. Items sent back without contacting us first may take longer to process.
You may inspect and handle the item only to the extent necessary to establish its nature, characteristics and functioning.
You may be responsible for any diminished value of the item resulting from handling beyond what is necessary for this purpose.
Please return the item with its original packaging where possible and take reasonable care to protect the item during return shipping.
Damage caused by use or handling beyond what is necessary to inspect the item may result in a reduction of the refund where permitted by applicable law.
To exercise your right of withdrawal, please use our online return form. You will need your order number and the email address used to place the order.
For damaged, defective or incorrect products, please contact us at support@marrma.com instead, as a different return process may apply.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect.
We recommend using a tracked shipping service when returning your order, as you may be responsible for the item until it is returned to us, subject to applicable law.
Once we have received and inspected your returned item, we will notify you by email.
If you have validly exercised your right of withdrawal, we will reimburse payments received from you in accordance with applicable law, including the cost of our least expensive standard delivery method offered for your order, where required by law.
We may withhold reimbursement until we have received the returned item or you have provided evidence that the item has been sent back, whichever occurs first, where permitted by applicable law.
Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed and permitted by applicable law.
Please note that it may take several business days for the refund to appear in your account after it has been issued, depending on your payment provider.
If your item arrives damaged, defective or incorrect, please contact us as soon as possible at support@marrma.com.
Please include your order number and, where reasonably possible, clear photos of the issue so that we can review the problem.
Where a product is defective, damaged, incorrect or otherwise does not conform to the contract, we will provide an appropriate remedy in accordance with applicable consumer protection law. Your statutory rights are not affected.
If you have any questions about returns or your order, please don’t hesitate to contact us.
We aim to respond to all enquiries within 1–2 business days.
